The Conversation Is Sent but I Dont Get the Link to the Limeobject¶
I have sent the conversation to Lime CRM but I never get the direct link to the limeobject.
There is no direct solution for this issue. The conversation should be sent immediately when you click the
Send to Lime CRM button. Follow this steps for troubleshooting:
- An error might have occurred. Start by checking the server log in Lime CRM.
- If you can not find anything in Lime CRM's server log. Contact Userlike's support and confirm that the conversation has been sent to Lime CRM without errors.
- Try to send the conversation again if Userlike can not find anything on their side.
I Can Not Type in the Link Conversation Dialog (Desktop client)¶
There is a bug in the desktop client that makes it impossible to enter something in the input field after an alert dialog has been shown.
Upgrade to desktop client version 11.x.1983 or later.
Standard Dialog Pops up When I Click the Add New Conversation Button (Desktop Client)¶
Make sure you have the following code snippet in your
GeneralExplorerHandler in VBA:
Private WithEvents m_Application As Lime.Application Private Sub m_Application_AfterActiveExplorerChanged() On Error GoTo ErrorHandler If Not m_Application Is Nothing Then If Not m_Application.ActiveExplorer Is Nothing Then Set m_Explorer = m_Application.ActiveExplorer End If End If Exit Sub ErrorHandler: Call LC_UI.ShowError("GeneralExplorerHandler.m_Application_AfterActiveExplorerChanged") End Sub
And the following code snippet in your
GeneralApplicationHandler in VBA:
Private Sub Class_Initialize() On Error GoTo ErrorHandler Set m_Application = Application If Not m_Application Is Nothing Then If Not m_Application.Explorers Is Nothing Then Set m_Explorers = Application.Explorers If Not m_Explorers.ActiveExplorer Is Nothing Then Set m_Explorer = m_Explorers.ActiveExplorer Call m_Explorers_AfterActiveExplorerChanged End If End If End If Exit Sub ErrorHandler: Call LC_UI.ShowError("GeneralApplicationHandler.Class_Initialize") End Sub