This documentation discusses everything specific to Lime Chat. Please read the Add-on's FAQ for more general questions about add-ons.
Userlike offers the possibility to handle inbound messaging across several channels. Whichever channel your prospects or existing customers prefer, this add-on will make sure you get everything into Lime CRM. For example, either as a lead to follow up on, a helpdesk ticket to continue working on, or for logging history and gathering statistics of helpdesk ticket sources.
Lime Chat offers the following possibilities:
- Save incoming chats from Userlike into Lime CRM.
- It is 100 % up to you to decide what should be created in Lime CRM; a helpdesk ticket, a new deal opportunity or something else?
- Automatically identify the correct person in Lime CRM and attach that to the created object.
- The entire chat transcript is saved in Lime CRM.
- Easily jump between Lime CRM and Userlike.
- Keep track of how many helpdesk tickets you handle per source.