Troubleshooting

Common Issues

The Conversation Is Sent but I Dont Get the Link to the Limeobject

Description

I have sent the conversation to Lime CRM but I never get the direct link to the limeobject.

Solution

There is no direct solution for this issue. The conversation should be sent immediately when you click the Send to Lime CRM button. Follow this steps for troubleshooting:

1. An error might have occurred. Start by checking the server log in Lime CRM.
2. If you can not find anything in Lime CRM's server log. Contact Userlike's support and confirm that the conversation has been sent to Lime CRM without errors.
3. Try to send the conversation again if Userlike can not find anything on their side.

I Can Not Type in the Link Conversation Dialog (Desktop client)

Description

There is a bug in the desktop client that makes it impossible to enter something in the input field after an alert dialog has been shown.

Solution

Upgrade to desktop client version 11.x.1983 or later.

Standard Dialog Pops up When I Click the Add New Conversation Button (Desktop Client)

Make sure you have the following code snippet in your GeneralExplorerHandler in VBA:

Private WithEvents m_Application As Lime.Application

Private Sub m_Application_AfterActiveExplorerChanged()
    On Error GoTo ErrorHandler

    If Not m_Application Is Nothing Then
        If Not m_Application.ActiveExplorer Is Nothing Then
            Set m_Explorer = m_Application.ActiveExplorer
        End If
    End If

    Exit Sub
ErrorHandler:
    Call LC_UI.ShowError("GeneralExplorerHandler.m_Application_AfterActiveExplorerChanged")
End Sub

And the following code snippet in your GeneralApplicationHandler in VBA:

Private Sub Class_Initialize()
    On Error GoTo ErrorHandler
    Set m_Application = Application
    If Not m_Application Is Nothing Then
        If Not m_Application.Explorers Is Nothing Then
            Set m_Explorers = Application.Explorers
            If Not m_Explorers.ActiveExplorer Is Nothing Then
                Set m_Explorer = m_Explorers.ActiveExplorer

                Call m_Explorers_AfterActiveExplorerChanged
            End If
        End If
    End If
    Exit Sub
ErrorHandler:
    Call LC_UI.ShowError("GeneralApplicationHandler.Class_Initialize")
End Sub