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GDPR

What Is Done with Personal Data

Personal data is stored in the Lime CRM database and is never deleted. The data is stored in properties and it is of course possible to display this data to all users of the system if the system is configured in that way.

Why Personal Data Is Needed

Personal data is needed to store information about the contact that the operator is chatting with in Lime Connect.

What Personal Data

  • Personal identifier. This might differ depending on how Lime Connect is configured. For example, it might be the name or the email address of the contact.
  • The name of the contact. Stored in the history notes if the contact is not found in Lime CRM and if the name is provided from Lime Connect.

Transfer of Personal Data

Typically, only the name and email address are passed on to Lime CRM, if they have been submitted by the person starting the chat. This can of course differ between solutions, if you configure Lime Connect differently, for example to include phone number from for example Whatsapp messages. The data is sent to Lime CRM's REST API which is accessed over HTTPS.

Logging of Personal Data

No personal data is logged.

Possible Avoidance of Using Personal Data

There is a possibility to not store the person identifier in Lime CRM. This is achieved by adjusting the configuration in Lime Admin.

Portal

The Portal feature displays CRM data to the Lime Connect operator inside the Lime Connect chat interface. The following applies:

  • The portal reads CRM data only — it does not create, update, or store any new personal data.
  • Which CRM data is displayed to the operator depends on the configured portal views.
  • Contact information from the Lime Connect payload (e.g., email, phone number) is used only for the lookup query to find a matching CRM record. This data is not persisted by the portal.
  • JWT tokens used for portal authentication contain no personal data.